The Network Experience Analytics API

The Network Experience Analytics (NEA) API provides you with statistics that depict the media, web, server, and network content quality of experience (QoE) your users have when accessing content from your network. You can compare your metrics against competitors and other global network operators. NEA bases the competitive in-country and global network operators included in the statistics on your input for measuring QoE traffic. Finally, the statistics include the option to see data for cellular operators, fixed network operators, or fixed and cellular operators.

The QoE scores represent a percentage rating of quality using several media and web Key Performance Indicators (KPIs).

Who Should Use This API

This API is for network operators and service providers who are looking for insight into their customer’s experience on their networks. Reports provide you with statistics that depict the media, web, server, and network related quality of experience (QoE) users have when accessing content from your network.

Getting Started

Before using the NEA API for the first time:

  • Contact your Akamai representative to enable it for your account.

  • Review the OPEN API Introduction on tools that Akamai provides.

  • Review OPEN API Provisioning to create your NEA API access credentials and authorizations. As detailed in the OPEN API Identity Model, you then access the API using custom hostnames that looks like this: https://akzz-XXXXXXXXXXXXXXXX-XXXXXXXXXXXXXXXX.luna.akamaiapis.net.

Key Performance Indicators

Key Performance Indicators (KPI) are metrics and dimensions used to evaluate the quality of experience (QoE) for a subscriber of a network operator. The Network Experience Analytics (NEA) API provides KPIs for Media, Web, and Server performance.

Dimensions

Dimensions are elements that can be broken down by statistics to get a more precise view of their performance. For example, some dimensions include the user’s device operating system, city (if you provide IP range information for cities), or device type (e.g., desktop, mobile phone, or tablet).

If you provide a classless inter-domain routing (CIDR) breakdown by other elements, like packet gateway (PGW) location, you can configure up to three custom dimensions.

Filters

Filters enable you to see a subset of values for a given dimension’s KPI by eliminating the data points for other values of that dimension. For example, you may like to view Play With Rebuffers for devices running on Android OS only.


Last modified: 2/9/2018